Refund policy

RETURN & REFUND POLICY

At Raw Vixen Strands, we are committed to providing premium-quality hair products and exceptional customer service.

ALL SALES ARE FINAL.

Due to the nature of our products and hygiene considerations, we do not accept returns, exchanges, or refunds for changes of mind, incorrect selections, or unwanted purchases.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at rawvixenstrands@gmail.com or via Instagram DM @rawvixenstrands.

Please include your order number, a description of the issue, and clear photographs of the product.

Each concern will be reviewed individually, and an appropriate resolution will be provided.

Order Cancellations

Once an order has entered processing, cancellation requests may not be approved.

Important: This policy does not limit any refunds, cancellations, or other remedies required by applicable law.

Thank you for understanding and choosing Raw Vixen Strands.